Ordering Information

The Online Store uses Paypal for your convenience and security. No Paypal account is required; purchases can be made using credit or debit cards.

Once your order has been placed, you will receive both a Paypal receipt and an order confirmation email from Statuesque Miniatures. If you do not receive these emails (check your spam folder) please contact Statuesque Miniatures.

Please ensure you provide the correct address. Statuesque Miniatures cannot be held responsible for items lost due to incorrect address information.

Unless specifically marked as Pre-Order or Restock Pre-Order in the product listing, Statuesque Miniatures will only ever take orders for items we currently have in stock and ready to send. If a product can be added to the shopping cart, it is in stock.

Dispatch Times

Most orders will be posted within a couple of working days of placing the order. Orders that require tracked mail will be posted early morning on Tuesdays and Fridays, though these days are not guaranteed.

You will receive an email once your order has been posted. Please remember to check your email spam folder for the posting confirmation email. Please allow 30 days from the date of dispatch for delivery to the UK, 45 days for the rest of the world.

Orders that are 'Returned to Sender'

If an order is delivered back to Statuesque Miniatures marked 'Return to Sender' due to insufficient or incorrect address (as entered by the customer when ordering), additional payment will need to be made by the customer to cover the additional postage costs. Proof of the 'return to sender' status of the order will be provided. Please ensure you enter your full and correct address when placing an order.

Full ordering information can be found on the Terms and conditions of sale page.


Information for EU Customers

EU-based customers, your order may attract VAT charges and a handling fee, which would be collected by your local postal or delivery service before they make delivery. Please read the additional information presented HERE.

 


Postage and Packaging Prices

UK

1st Class Mail is charged at a flat rate of £2.50 per order, regardless of how many figures are in that order.

Tracked Mail (via Royal Mail Tracked 24) can be chosen during the Checkout process for a flat rate of £5 per order, and a tracking number will be sent to you with your dispatch email.

Orders of £50+ (not including P&P costs) will be sent by Tracked delivery for the basic £2.50 P&P fee.

Please note that selecting Tracked Mail does not guarantee next day delivery.

International

All international orders are priced appropriate to the Royal Mail's World Zones. See HERE for details. If a delivery option is not available for your country, please contact me and I'll see what I can do.

Europe

Standard Mail to Europe (excluding certain countries*) starts at £3.50 for orders up to 50g, and £4.50 for all orders over 50g.

Tracked Mail (where available) can be chosen during the Checkout process, starting at £9.20 for orders up to 50g, and £9.40 for all orders over 50g. A tracking number will be sent to you with your dispatch email.

Countries in the Royal Mail European Mail Zone are: Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Balearic Islands, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Irish Republic, Italy, Kazakhstan, Kosovo, Kyrgystan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.

World Zone 1

Standard Mail to World Zone 1 (excluding certain countries*) starts at £4.85 for orders up to 50g, and £6 for all orders over 50g.

Tracked Mail (where available) can be chosen during the Checkout process, starting at £10.15 for orders up to 50g, and £10.75 for all orders over 50g. A tracking number will be sent to you with your dispatch email.

World Zone 2

Standard Mail to World Zone 2 starts at £4.85 for orders up to 50g, and £7.10 for all orders over 50g.

Tracked Mail (where available) can be chosen during the Checkout process, starting at £10.20 for orders up to 50g, and £11.75 for all orders over 50g. A tracking number will be sent to you with your dispatch email.

Countries in Royal Mail World Zone 2 are: Australia, Belau, British Indian Ocean Territory, Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Islands, Cook Island, Coral Sea Island, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macau, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, People's Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, US Samoa, Western Samoa.

World Zone 3 (USA)

Standard Mail to the USA starts at £4.85 for orders up to 50g, and £6.15 for all orders over 50g.

Tracked Mail can be chosen during the Checkout process, starting at £10.20 for orders up to 50g, and £10.95 for all orders over 50g. A Tracking Number will be sent to you with your dispatch email.

*Experience has taught me that it is best to send orders to certain counties only by International Tracked services (or if unavailable, International Signed). This ensures the best results for both the customer and Statuesque Miniatures. All orders to Brazil, Canada, Russia will be sent International Tracked Mail only. All orders to Mexico will be sent by International Signed Mail only, starting at £10.20 for orders up to 50g, and £10.95 for all orders over 50g.


Returns

If you want to return your purchase, please contact me within 14 days of receiving your order. The order must be posted to the address below (at your cost) within 14 days of when you declared your intent to return the order. Upon receiving the returned items, Statuesque miniatures will issue a full refund.

Return Address:
Andrew Rae
Statuesque Miniatures
6 Blarbuie Road
Lochgilphead
PA31 8LE
United Kingdom

Full details of our returns policy can be found HERE.